• Work with the Client Account Manager and assigned Partners to manage the day-to-day      collections operations.

• Communicate with the Partners to learn the individual procedures and preferences of each client.

• Responsible for the direct-contact with clients regarding invoices and past due balances.

• Collaborate with Partners to plan proper follow-up techniques.

• Process transfers, write-offs and edits, complying with firm policies and procedures.

• Research and monitor unapplied payments.

• Prepare reports and analytics on the status of client’s accounts.

Essential Skills:

• General understanding of accounts receivable and billing.

• Knowledge of Aderant Expert and Star Collect.

• Provide a high-level and individualized customer service experience to all clients.

• Exceptionally strong written and verbal communication with the ability to communicate with all levels of Firm personnel.

• Outstanding planning and time management skills.

• Strong organizational skills, follow-through, and an eye for detail.

• Ability to multi-task and determine prioritization of competing assignments.

Minimum Job Requirements

Education: Bachelor’s degree preferred.

Years of Experience:  3+ years’ experience in billing or collections; law firm or professional services industry is a plus.